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How can I make a return?Updated 6 months ago

Easy Returns Information

I've changed my mind, can I return my products?

We accept change of mind returns within 30 days of purchase on products, provided they are returned in the same condition as they were bought and have not been used, opened, or damaged on their way back to us.


How can I return my unwanted product?

Please send your products to our address:

Flora & Fauna Returns

102 Old Pittwater Road

Brookvale 2100

NSW


Please provide your order number with your return and make sure your product/s are wrapped well so that they arrive in a re-saleable condition.

Please note the shipping back cost of an unwanted product, and isn't refundable by Flora & Fauna. We recommend sending your product back with a tracked service, as we're not able to provide support should items go missing before they reach us. 


Can all unwanted products be returned for a refund?

Unfortunately not. Due to health restrictions, change of mind returns are not available for razors, razor blades, facemasks, underwear, period underwear, menstrual cups, chocolate, reusable sanitary pads, feminine hygiene products, sexual wellness products or Green + Kind Konjac Sponges. We also cannot provide change of mind returns on gift cards.

 

When will I receive my refund?

Once your return has been processed, we will send you an update via email to let you know. Your return will generally be processed within 10 business days of its arrival back here.  Please allow an additional week for your refund to appear in your bank account.

 

Will I get an update on my return?

Yes, we will process your return within 10 days of receiving it and update you by email. Please allow an additional week for your refund to appear in your bank account.

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