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Flora & Fauna

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Help & Support - Customer Information | Flora & Fauna

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Welcome back 😊  If you had an account on our previous website, all you need to do to login, is activate your account first. If you can't see the email in your main inbox make sure you check your spam folder too, or search: info@floraandfauna.com.au.

<div data-block="true" data-editor="d5stp" data-offset-key="2c34n-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;" id="i-used-to-have-an-account-but-my-email-address-isnt-recognised-when-i-try-to-log-in">I used to have an account, but my email address isn&apos;t recognised when I try to log in</h3><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> <p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">Welcome back &#x1F60A; &#xA0;If you had an account on our previous website, all you need to do to login, is activate your account first.<p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> <h3 lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;" id="how-can-i-activate-my-account">How can I activate my account?</h3><div data-block="true" data-editor="9q4kd" data-offset-key="5h03j-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5h03j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 1.5;"> </div></div><ol id="isPasted"><li style="font-size: 16px;"><a href="https://www.floraandfauna.com.au/account/register?reactivate" rel="noopener noreferrer" target="_blank">Click here</a>&#xA0;</li><li style="font-size: 16px;">Enter in your name, email address and the password you wish to use, and click &#x201C;Submit&#x201D;. A message will appear letting you know an email has been sent to you to verify your email address.</li><li style="font-size: 16px;">Find your account activation email in your inbox.&#xA0;</li><li style="font-size: 16px;">Click the&#xA0;&#x201C;Activate My Account&#x201D; button in this email. &#xA0;Once you click on this button, your account is re-activated and you are ready to go!&#xA0;</li></ol> <h3 id="i-cant-find-my-account-activation-invite-email">I can&apos;t find my account activation invite email</h3><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">If you can&apos;t see the email in your main inbox make sure you check your spam folder too, or search: <a href="mailto:info@floraandfauna.com.au" id="isPasted" target="_blank">info@floraandfauna.com.au</a>. You may need to add our email address to your list of safe senders.<p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> <p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">Having trouble? Not a problem - simply <a href="https://www.floraandfauna.com.au/pages/contact" rel="noopener noreferrer" target="_blank">contact the F&amp;F team</a> and we&apos;ll get you back in &#x1F604;&#xA0;</div><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> <p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> </div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div></div><div data-block="true" data-editor="d5stp" data-offset-key="3ca29-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

Loyalty tiers are set based off your purchases over the last 12 months. The easiest way to check your tier is correct is to have a look at your order history for the last 12 months. The amount you’ve spent will let you know which tier you qualify for

Loyalty tiers are set based off your purchases over the last 12 months.The easiest way to check your tier is correct is to have a look at your order history for the last 12 months. The amount you&#x2019;ve spent will let you know which tier you qualify for.&#xA0;You can check your order history here:&#xA0;<a href="https://www.floraandfauna.com.au/account#/orders" rel="noreferrer noopener" style="overflow-wrap: break-word;" target="_blank" title="https://www.floraandfauna.com.au/account#/orders">https://www.floraandfauna.com.au/account#/orders</a>. &#xA0;&#xA0; <h3 style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;" id="loyalty-tiers-are-calculated-as-follows">Loyalty tiers are calculated as follows:</h3><ul><li>You start out as a Change Starter when you create your account&#xA0;</li><li>If you spend $250 over a 12 month period, you become a Change Maker&#xA0;</li><li>If you spend $500 or more over a 12 month period, you become a Game Changer&#xA0;</li></ul>You can find out more about the perks for each loyalty tier, here:&#xA0;<a href="https://www.floraandfauna.com.au/pages/f-f-rewards-club" rel="noreferrer noopener" style="overflow-wrap: break-word;" target="_blank" title="https://www.floraandfauna.com.au/pages/f-f-rewards-club">https://www.floraandfauna.com.au/pages/f-f-rewards-club</a>&#xA0; Please note, the purchase of gift cards doesn&#x2019;t count towards your loyalty tier calculation.&#xA0; If you have any queries at all about your loyalty tier or account, or believe it to be incorrect &#x2013; please don&#x2019;t hesitate to&#xA0;<a href="https://www.floraandfauna.com.au/pages/contact" rel="noopener noreferrer" target="_blank">reach out to us</a>&#xA0;and our lovely team will happily look into this for you &#x1F60A; &#xA0;

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I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

My loyalty tier has changed, why is this?

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