How can I review a product and earn Impact points?Updated 7 days ago

Reviews are a great way to help our community make better-informed decisions, so we want to reward you for writing a review.

We'll invite you to review our products and experience by email, 22 days after you've placed your order. For every review you'll send via this invite, you'll earn 10 Impact Points.

Want to share a photo or a video with your review? Even better! You'll earn 10 more Impact Points for your video or photo.

Only reviews submitted through our review request emails are eligible for points – this is so that we can make sure all reviews are genuinely from our lovely F&F customers! Offer is limited to 1 review email invite every 22 days, and for up to 5 products per purchase.

How can I earn Impact points for reviews?

Placed an order? If you're subscribed to our emails we'll send you an email request to review your products.

You can review up to 5 products at a time, and you'll earn 10 Impact points for each review.

You can use the link on the email request to upload your video or photo and earn 10 more points.

Once your review has been uploaded, you will receive your Impact points in your F&F account.

Placed an order? If you're subscribed to our emails we'll send you an email request to review your products with the option to upload a video or a photo. Once your video or review is uploaded,10 more points will be added to your F&F account for each photo or video!

You can upload videos or photos for up to 5 products per purchase.

Is there another way to submit reviews?

Yes. You can also write a review by using the 'Write a review' section on our product pages. Reviews submitted directly on product pages do not earn Impact points however.

Do you approve all reviews?

We welcome all genuine reviews, good or bad. They are all helpful for our customers to make better choices.

To be approved your review needs to be a description of your experience after purchasing with us; of genuine benefit for other customers; and compliant with Australian regulations.

What photos or videos earn impact points?

To be approved for publishing and Impact points, the photos or video you share must be suitable for the online forum of our F&F shop, relevant to the product or service you are reviewing, and meet F&F Privacy Policy requirements.

I've checked out as a guest - Can I review and earn impact points for my guest order?

Yes! You will receive an email invite to review your products, that you've purchased as a guest. The points you earn for your reviews will tally up and wait for you.

To unlock and redeem your points, simply register your account, using the same email address as you've used to place your guest order.

Next time you shop, log in to your account first and redeem your points at the Payment section of the checkout.

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