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Flora & Fauna

If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it.We cannot accept returns of products you have personal sensitivities to.&#xA0;Please check your product labels carefully for ingredients you may be sensitive to.Need advice? We&#x2019;re always happy to answer any questions about our products, <a href="https://flora-fauna-au.myshopify.com/pages/contact" rel="noopener noreferrer" target="_blank">Contact us</a>, or send us a message via our Chat.

If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it. We cannot accept returns of products you have personal sensitivities to. Please

I've had a reaction to a product. Can I please get a refund? 

Product Returns & Information

Delivery in Australia

Information about International Shipping

My order hasn't arrived, can you help me locate it?

I Want To Change the Delivery Address on my order

How long will it take to ship my order?

Do you have a Click and Collect options?

Customs & Import restrictions

Delivery

I can't sign-in to my account, how do I reset my password?

I've reset my password but I still can't log in, what do I do next?

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

How to place an order?

How do I manage Browser Notifications?

My discount code is not working

How to delete browsing data / clear my cache'?

How to display prices in my currency?

Guest Checkout

Can I still shop on your website?

I can't find my favorite product, will you be bringing it back?

How to add and view products on my wish list?

Manage my advertising preferences

I want to purchase a gift card / gift voucher

Website Support

My loyalty tier has changed, why is this?

How do I join the Flora & Fauna Rewards Club?

Earning and Redeeming Reward points

How do I Redeem Reward points?

F&F Rewards Club tiers information

How do I get my 15% F&F anniversary discount?

What are F&F Rewards Club benefits?

How long do I have to use my rewards?

Information about product and site Reviews

F&F Rewards Club

An item is missing from my order - what can I do?

My order is missing - what can I do?

How can I cancel my order?

My Order

How to unsubscribe from emails?

How do I log out of my account?

How to change my email address?

My Account

How can I make a return?

I've received a faulty or damaged item, do I need to return it?

Purchasing and delivering chocolate

I've had a bad reaction. Can I return the product?

Information about product recalls

My product is out of stock, when will you get more?

How to use a safety razor?

Composting Bamboo

What’s the difference between compostable and biodegradable?

Product instructions

Paying with Credit Card

Paying with PayPal

Paying with Shop Pay

Paying with Google Pay

Paying with Afterpay

Paying with Gift Voucher / Gift Card

Payment Options

Who are the owners of Flora & Fauna?

How does Flora & Fauna choose what brands and products to stock?

Do you gift wrap?

Are you cruelty-free and vegan?

Are F&F products natural?

How can I shop Australia made products only?

Do your products contain palm oil?

I am running an event or a charity. Can you donate gifts?

What are your Terms and Conditions

How to contact you?

I would like to become a Flora & Fauna supplier?

How can I send feedback?

Do you accept recycling for blister packs or empty beauty products?

About Us

I have a gift card, can I still use it?

I have reward points on my account, can I still use them?

I've had a bad reaction. Can I return the product?Updated 8 months ago