I've received a faulty or damaged item, do I need to return it?Updated 8 months ago

We're sorry to hear you've received a faulty item or one that was damaged on its way to you.

No need to send it back, simply Contact Us and the Flora and Fauna team will sort everything out for you.

If your product is faulty, we would appreciate if you could also let us know your product's batch and/or expiry date.

For a damaged product - please attach a photo to your contact from when possible.