Purchasing and delivering chocolateUpdated 6 months ago
Do you pack chocolate products in cool-packs?
Chocolate products are packaged in our standard eco-friendly packaging, which doesn’t provide cooling.
Please be mindful when you order; if the weather is hot at your delivery area; or on your order’s route to your address, the heat exposure can damage the chocolate.
You may wish to select Express Shipping for shorter exposure to heat.
My Chocolate melted in transit, can I get a replacement / refund?
We are unable to guarantee chocolate to be delivered undamaged to hot regions, and therefore do not offer refunds or replacements for chocolate products damaged in transit due to heat exposure.