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Flora & Fauna

We are sorry to hear you received the wrong item in your order!&#xA0;Please <a href="https://www.floraandfauna.com.au/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> so we can sort this out for you.Please send us a photo of the item you&apos;ve received and include the name of the product that is missing.

We are sorry to hear you received the wrong item in your order!. Please contact us so we can sort this out for you. Please send us a photo of the item you've received and include the name of the product that is missing.

What do I do if I receive the wrong item in my order?

Product Returns & Information

How long does it take to deliver in Australia?

How much does shipping cost?

Do you offer free shipping?

Can I have an order sent outside of Australia?

My order hasn't arrived, can you help me locate it?

How can I change the Delivery Address on my order

How long will it take to ship my order?

Do you have a Click and Collect options?

Will my order be charged incoming goods tax? Customs & Import restrictions

How quickly will my order be dispatched?

Can I send my order to a business address or a PO box?

My parcel’s delivery failed because no one was at the address, what do I do?

How much will International shipping cost?

Delivery

I can't sign-in to my account, how do I reset my password?

I've reset my password but I still can't log in, what do I do next?

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

My discount code is not working

How to place an order?

How to Place a Guest Order?

How to purchase a gift card / gift voucher

Manage my advertising preferences

How do I manage Browser Notifications?

How to delete browsing data / clear my cache'?

How to add and view products on my wish list?

How to display prices in my currency?

Website Support

My loyalty tier has changed, why is this?

How do I join the Flora & Fauna Rewards Club?

How can I earn and redeem Reward points

How do I Redeem Reward points?

What tiers are in the F&F Rewards Club?

How do I get my 15% F&F anniversary discount?

What are F&F Rewards Club benefits?

How long do I have to use my rewards?

How can I review a product and earn reward points?

I've redeemed my reward points - where can I find them now?

Qantas Points FAQs

F&F Rewards Club

An item is missing from my order - what can I do?

My order is missing - what can I do?

How can I cancel my order?

How can I change my order?

The gift card I sent hasn't been received

How do I track my order?

My Order

How can I update the email address on my account?

How to unsubscribe from emails?

How do I log out of my account?

My Account

How can I make a return?

I've received a faulty or damaged item, do I need to return it?

I've had a bad reaction. Can I return the product?

My product is out of stock, when will you get more?

Purchasing and shipping chocolate

Information about product recalls

When will I get my refund?

How to use a safety razor?

Composting Bamboo

What’s the difference between compostable and biodegradable?

Product instructions

Paying with Credit Card

Paying with PayPal

Paying with Shop Pay

Paying with Google Pay

Paying with Afterpay

Paying with Gift Voucher / Gift Card

Payment Options

Who are the owners of Flora & Fauna?

How does Flora & Fauna choose what brands and products to stock?

Do you gift wrap?

Are you cruelty-free and vegan?

Are F&F products natural?

How can I shop Australia made products only?

Do your products contain palm oil?

I am running an event or a charity. Can you donate gifts?

What are your Terms and Conditions

How to contact you?

I would like to become a Flora & Fauna supplier?

Do you accept recycling for blister packs or empty beauty products?

About Us

What do I do if I receive the wrong item in my order?Updated 10 months ago