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Flora & Fauna

<h3 id="isPasted"><strong>Do rewards points have an expiry date?</strong></h3><p>Yes, your reward points are valid for one year since you&apos;ve earnt them.</p><p>Don&apos;t worry - we have lots of gorgeous goodies for you to choose from on our shop - <a href="http://floraandfauna.com.au" rel="noopener noreferrer" target="_blank">www.floraandfauna.com.au</a>!</p><p><br></p><h3 id="can-i-use-my-rewards-on-the-relaunched-shop"><strong>Can I use my rewards on the relaunched shop?</strong></h3><p>Yes, your rewards points have come across to our new website!</p><p>If you&apos;ve shopped with us since May 2021, your points will be waiting for you as soon as you have reactivated your Flora &amp; Fauna account and logged into it.</p><p><br></p>

Yes, your reward points are valid for one year since you've earnt them. Don't worry - we have lots of gorgeous goodies for you to choose from on our shop - www.floraandfauna.com.au!. Yes, your rewards points have come across to our new website!. If y

How long do I have to use my rewards?

F&F Rewards Club

How long does it take to deliver in Australia?

How much does shipping cost?

Do you offer free shipping?

Can I have an order sent outside of Australia?

My order hasn't arrived, can you help me locate it?

How can I change the Delivery Address on my order

How long will it take to ship my order?

Do you have a Click and Collect options?

Will my order be charged incoming goods tax? Customs & Import restrictions

How quickly will my order be dispatched?

Can I send my order to a business address or a PO box?

My parcel’s delivery failed because no one was at the address, what do I do?

Delivery

I can't sign-in to my account, how do I reset my password?

I've reset my password but I still can't log in, what do I do next?

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

My discount code is not working

How to place an order?

How to Place a Guest Order?

How to purchase a gift card / gift voucher

Manage my advertising preferences

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How to delete browsing data / clear my cache'?

How to add and view products on my wish list?

How to display prices in my currency?

Website Support

My loyalty tier has changed, why is this?

How do I join the Flora & Fauna Rewards Club?

How can I earn and redeem Reward points

How do I Redeem Reward points?

What tiers are in the F&F Rewards Club?

How do I get my 15% F&F anniversary discount?

What are F&F Rewards Club benefits?

How can I review a product and earn reward points?

I've redeemed my reward points - where can I find them now?

Qantas Points FAQs

An item is missing from my order - what can I do?

My order is missing - what can I do?

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The gift card I sent hasn't been received

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My Order

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My Account

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I've received a faulty or damaged item, do I need to return it?

I've had a bad reaction. Can I return the product?

My product is out of stock, when will you get more?

Purchasing and shipping chocolate

Information about product recalls

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What do I do if I receive the wrong item in my order?

How to use a safety razor?

Composting Bamboo

What’s the difference between compostable and biodegradable?

Product instructions

Product Returns & Information

Paying with Credit Card

Paying with PayPal

Paying with Shop Pay

Paying with Google Pay

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Payment Options

Who are the owners of Flora & Fauna?

How does Flora & Fauna choose what brands and products to stock?

Do you gift wrap?

Are you cruelty-free and vegan?

Are F&F products natural?

How can I shop Australia made products only?

Do your products contain palm oil?

I am running an event or a charity. Can you donate gifts?

What are your Terms and Conditions

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I would like to become a Flora & Fauna supplier?

Do you accept recycling for blister packs or empty beauty products?

About Us

Do rewards points have an expiry date?

Can I use my rewards on the relaunched shop?

How long do I have to use my rewards?Updated 2 years ago

Do rewards points have an expiry date?

Can I use my rewards on the relaunched shop?