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The Impact Club

My loyalty tier has changed, why is this?

Your loyalty tier is based on how much you’ve spent over the last 12 months. The more swaps you make, the more rewards you unlock. Want to check your tier? Login and take a look at your account, your tier name will display in your account banner. Gif

How do I join The Impact Club and earn rewards?

To join our rewards program, all you have to do is create an account with us. You can use this link to do so:  https://www.floraandfauna.com.au/customer/account/login/  If you're already a member with us then you're already part of The Impact Club.

How can I earn and redeem Impact points

Simple! Once you’re signed up for the F&F Rewards Club, you will be rewarded every time you shop 😊. You’ll earn 1 point for every $1 AUD you spend (this excludes shipping and gift vouchers). Write reviews - Placed an order?  If you’re subscribed to

How do I Redeem Impact points?

Every 20 points is equivalent to AU $1.00 which you can redeem against any order. There is no minimum spend required to redeem your points. How do I redeem Impact points?. Simply sign into your Flora and Fauna account, and your points will be waiting

What tiers are in The Impact Club?

Join our community and be rewarded for shopping at F&F,. Join the club as a 'Change Starter' and build your way up to a higher tier to receive even more benefits as you go through into 'Change Maker', "Change Inspirer" and into 'Game Changer'. Find a

How do I get my F&F anniversary surprise?

Yay for your F&F anniversary. Every year since you've created your F&F account and joined The Impact Club, we'll email you a special anniversary surprise!. Simply, place your order and enter your code into the ‘Gift card or discount code’ field at th

What are The Impact Club benefits?

There are great benefits such as Priority Shipping, and Free Express Shipping in Australia on orders over $75 for our 'Game Changers', and over $100 for our 'Change Inspirers'. You can find all The Impact club benefits here. As a club member througho

How long do I have to use my Impact Points?

Before you get in touch, please see if any of the below scenarios apply:. To earn Impact points on your orders, you must be logged into your account at checkout. If you're not logged in, a message will remind you, but please note that points cannot b

How can I review a product and earn Impact points?

Reviews are a great way to help our community make better-informed decisions, so we want to reward you for writing a review. We'll invite you to review our products and experience by email, 22 days after you've placed your order. For every review you

I've redeemed my Impact points - where can I find them now?

Redeemed your Impact points, but not yet used them? No worries - these will continue waiting for you on your F&F account. Your redeemed Impact points are now available for you as a discount code. You can find your rewards discount code on your F&F pr

Double and Triple Rewards Offers

Double Rewards Offers. When we have a double rewards offer you will earn Impact Points at double our usual rate, for every AUD $1 you spend, you will earn 2 points - that's 10 cents in Impact Club Rewards. That means for every AUD $10 you spend, you'

What are $100 monthly Impact Rewards giveaways?

We’re glad you asked! If you're a Change Inspirer or Game Changer VIP, you’ll automatically be entered into the draw for our $100 monthly giveaways.