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Flora & Fauna

Your F&amp;F team is here and looking forward to helping you.You can email us at:&#xA0;<img src="https://uploads.gorgias.io/mJQz8750P02adpn4/infofloraandfauna.com.au-be35633a-6ad3-4fd7-aa33-1ffdab759dd0.jpg" style="width: 300px;" class="fr-fic fr-dib">LiveChat with us on our online shop, or find us on social:<a href="https://www.facebook.com/floraandfaunaau" rel="noopener noreferrer" target="_blank">Facebook</a><a href="https://www.instagram.com/floraandfaunaau/" rel="noopener noreferrer" target="_blank">Instagram</a>Our Customer Care operating hours are:Monday-Friday 8.30 am-5.00 pm AESTClosed on <a href="https://www.nsw.gov.au/about-nsw/public-holidays" rel="noopener noreferrer" target="_blank">NSW&#xA0;</a>and <a href="https://www.govt.nz/browse/work/public-holidays-and-work/public-holidays-and-anniversary-dates/" rel="noopener noreferrer" target="_blank">NZ public holidays</a> Can I contact you anonymously?Yes of course you can. During our operating hours, you&apos;re able to chat with us on our online shop www.floraandfauna.com.au.Simply type a placeholder email address (e.g.anonymous@<a href="//anonymous.com">anonymous.com</a>)

Your F&F team is here and looking forward to helping you. You can email us at:. LiveChat with us on our online shop, or find us on social:. Facebook. Instagram. Our Customer Care operating hours are:. Monday-Friday 8.30 am-5.00 pm AEST. Closed on NSW

How to contact you?

About Us

How long does it take to deliver in Australia?

How much does shipping cost?

Do you offer free shipping?

Can I have an order sent outside of Australia?

My order hasn't arrived, can you help me locate it?

How can I change the Delivery Address on my order

How long will it take to ship my order?

Do you have a Click and Collect options?

Will my order be charged incoming goods tax? Customs & Import restrictions

How quickly will my order be dispatched?

Can I send my order to a business address or a PO box?

My parcel’s delivery failed because no one was at the address, what do I do?

Christmas Delivery Cut-off 2024

Delivery

I can't sign-in to my account, how do I reset my password?

I've reset my password but I still can't log in, what do I do next?

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

My discount code is not working

How to place an order?

How to Place a Guest Order?

How to purchase a gift card / gift voucher

Manage my advertising preferences

How do I manage Browser Notifications?

How to delete browsing data / clear my cache'?

How to add and view products on my wish list?

How to display prices in my currency?

Website Support

My loyalty tier has changed, why is this?

How do I join the Flora & Fauna Rewards Club?

How can I earn and redeem Reward points

How do I Redeem Reward points?

What tiers are in the F&F Rewards Club?

How do I get my 15% F&F anniversary discount?

What are F&F Rewards Club benefits?

How long do I have to use my rewards?

How can I review a product and earn reward points?

I've redeemed my reward points - where can I find them now?

Qantas Points FAQs

F&F Rewards Club

An item is missing from my order - what can I do?

My order is missing - what can I do?

How can I cancel my order?

How can I change my order?

The gift card I sent hasn't been received

How do I track my order?

My Order

How can I update the email address on my account?

How to unsubscribe from emails?

How do I log out of my account?

My Account

How can I make a return?

I've received a faulty or damaged item, do I need to return it?

I've had a bad reaction. Can I return the product?

My product is out of stock, when will you get more?

Purchasing and shipping chocolate

Information about product recalls

When will I get my refund?

What do I do if I receive the wrong item in my order?

How to use a safety razor?

Composting Bamboo

What’s the difference between compostable and biodegradable?

Product instructions

Product Returns & Information

Paying with Credit Card

Paying with PayPal

Paying with Shop Pay

Paying with Google Pay

Paying with Afterpay

Paying with Gift Voucher / Gift Card

Payment Options

Who are the owners of Flora & Fauna?

How does Flora & Fauna choose what brands and products to stock?

Do you gift wrap?

Are you cruelty-free and vegan?

Are F&F products natural?

How can I shop Australia made products only?

Do your products contain palm oil?

I am running an event or a charity. Can you donate gifts?

What are your Terms and Conditions

I would like to become a Flora & Fauna supplier?

Do you accept recycling for blister packs or empty beauty products?

How to contact you?Updated a year ago