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Delivery in Australia

The estimated time of delivery once your order has shipped from our warehouse can vary depending on many factors. Under normal circumstances, your delivery will be received within 1 - 7 business days (longer if you live in a remote area).  For the mo

Information about International Shipping

For the next little while we’ve had to temporarily stop accepting orders to addresses outside of Australia.Don’t worry, it’s not for good and we’ll be sending orders internationally as soon as we can.Our team are working busy behind the scenes upgrad

My order hasn't arrived, can you help me locate it?

If you have not received your order within 7 days (for Parcel Post) or 3 days (for Express Parcel) of receiving your dispatch notification please contact us with your order number and we will investigate this for you. How can I track my order?. You c

I Want To Change the Delivery Address on my order

No worries! If you've not received your dispatch notification just yet - we can change the address on your order. Please contact us as soon as possible with your order number and correct delivery address and we will update this for you. No worries!.

How long will it take to ship my order?

At Flora & Fauna, we believe getting you your goodies quickly, beautifully and sustainably is the most important thing we can do once you've pressed that buy button. So we make sure we ship everything as soon as we can (and that's usually within 1 -

Do you have a Click and Collect options?

Customs & Import restrictions

When sending products to addresses outside of Australia, New Zealand, and Singapore, you will not be charged VAT or GST at the checkout. You may be charged incoming goods tax upon your orders' arrival in your country of delivery. Customs and import r