How can I cancel my order?Updated 6 months ago
My order has not been dispatched yet, how can I cancel it?
We are more than happy to help you to cancel your order if it has not been dispatched yet.
Please contact us as soon as possible after placing your order so that we can arrange this for you.
We process our orders very quickly, so for this to be successful please let us know as soon as you can.
My order has been dispatched, how can I cancel it?
You can either return it to us once it's arrived, for a full refund. You can find all the information you need to return your products in our Easy Returns article.
Or you can lodge a request to redirect your parcel back to us through Australia Post MyPost account.
Our Returns address is:
Flora & Fauna Returns
102 Old Pittwater Road
Our team will process your return within 7 working days and update you by email
How can I change the delivery address on my order?
You can find all the information you need here