My Order
An item is missing from my order - what can I do?
If you can't see an item in your parcel, please double-check that you've pulled all your goodies out of your box and flattened any packaging. Products have been known to hide in the paper padding. If you could double check that would be greatly appre
My order is missing - what can I do?
If you're unable to find your order, and it is marked as delivered, please double check around your house, or if anyone else in your household has picked it up for you. If you're still unable to locate it, please contact us directly at info@floraand
The gift card I sent hasn't been received
The gift card you've purchased is sent by email to the email address you have given us when purchasing the card. (The gift card code doesn't appear in the order confirmation email you receive when placing your order). If the giftee hasn't received th
How do I track my order?
We’ll email you your tracking number as soon as your order has been packed and is ready for collection by our courier. You can then track your parcel's journey here. If you don’t already have an Australia Post account, you might like to sign up or do
Climate Contribution
At checkout, you’ll now see an estimate of your order’s delivery emissions when order is being sent within Australia. Flora & Fauna makes a direct contribution to support on-the-ground climate and biodiversity work in Australia, and you have the opti
How can I cancel my order?
We are more than happy to help you to cancel your order if it has not been dispatched yet. If your order was placed within the last 30 minutes you will be able to use the “Edit your order” option. You’ll find this when viewing your order in order his
How can I change my order?
If your order was placed within the last 30 minutes you can make changes to your order through our "edit your order" option. How to add or remove a product to my order?. If your order was placed within the last 30 minutes you will be able to use the
Forgot to add my promocode
Forgot to add your promo code?. No worries—we know that’s frustrating. If your order was placed within the last 30 minutes, you can still add your promo code providing your promo code meets the terms and conditions. How do I add my promo code after c
Making changes to your order
Great news as long as you have placed your order within the last 30 minutes you can make changes. What changes can I make?. How do I make these changes?. If your order was placed within the last 30 minutes you will be able to use the “Edit your order
How do I change the address on my order
We know that’s frustrating and can help. If your order was placed within the last 30 minutes, you can still make changes to your address. How do I change my address?. If your order was placed within the last 30 minutes you will be able to use the “Ed