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My Order

An item is missing from my order - what can I do?

If you can't see an item in your order, can we just double-check that you've pulled all of your goodies out of your box and flattened any packaging? Products have been known to hide in the paper padding. If you could double check that would be greatl

My order is missing - what can I do?

If you're unable to find your order, and it is marked as delivered, please double check around your house, or if anyone else in your household has picked it up for you.  If you're still unable to locate it, please contact us directly at info@floraand

How can I cancel my order?

We are more than happy to help you to cancel your order if it has not been dispatched yet. Please contact us as soon as possible after placing your order so that we can arrange this for you. We process our orders very quickly, so for this to be succe