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Flora & Fauna

<h3 id="isPasted"><strong>When do I get my anniversary discount gift?</strong></h3><p>Yay for your F&amp;F anniversary. Every year since you&apos;ve created your F&amp;F account and joined The Impact Club, we&apos;ll email you a special anniversary surprise!</p><p><br></p><div id="edn1"><h3 id="how-do-i-redeem-my-discount"><strong>How do I redeem my discount?</strong></h3><p id="isPasted">Simply, place&#xA0;your order and enter your code into the &#x2018;<strong>Gift card or discount cod</strong><strong>e</strong>&#x2019; field at the checkout, then click &#x2018;<strong>Apply</strong>&#x2019;.</p><div id="edn1"><p><a href="#_ednref1" name="_edn1" title></a></p></div></div>

Yay for your F&F anniversary. Every year since you've created your F&F account and joined The Impact Club, we'll email you a special anniversary surprise!. Simply, place your order and enter your code into the ‘Gift card or discount code’ field at th

How do I get my F&F anniversary surprise?

The Impact Club

How long does it take to deliver in Australia?

How much does shipping cost within Australia?

Do you offer free shipping?

Do you send orders internationally and what is the cost?

My order hasn't arrived, can you help me locate it?

How long will it take to ship my order?

Do you have a Click and Collect options?

Will my order be charged incoming goods tax? Customs & Import restrictions

How quickly will my order be dispatched?

Can I send my order to a business address or a PO box?

My parcel’s delivery failed because no one was at the address, what do I do?

How much will International shipping cost?

Temporary Delivery Suspension to Selected EU Destinations

How can I change the Delivery Address on my order?

Christmas delivery 2026

Delivery

I can't sign-in to my account, how do I reset my password?

I've reset my password but I still can't log in, what do I do next?

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

My discount code is not working

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Website Support

My loyalty tier has changed, why is this?

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How can I earn and redeem Impact points

How do I Redeem Impact points?

What tiers are in The Impact  Club?

What are The Impact Club benefits?

How long do I have to use my Impact Points?

How can I review a product and earn Impact points?

I've redeemed my Impact points - where can I find them now?

Qantas Points FAQs

Double and Triple Rewards Offers

What are $100 monthly Impact Rewards giveaways?

An item is missing from my order - what can I do?

My order is missing - what can I do?

The gift card I sent hasn't been received

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Climate Contribution

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Forgot to add my promocode

Making changes to your order

How do I change the address on my order

My Order

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My Account

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I've received a faulty or damaged item, do I need to return it?

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My product is out of stock, when will you get more?

Purchasing and shipping chocolate

Information about product recalls

When will I get my refund?

What do I do if I receive the wrong item in my order?

How to use a safety razor?

Composting Bamboo

What’s the difference between compostable and biodegradable?

Product instructions

Product Returns & Information

Paying with Credit Card

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Paying with Shop Pay

Paying with Google Pay

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Payment Options

Who are the owners of Flora & Fauna?

How does Flora & Fauna choose what brands and products to stock?

Do you gift wrap?

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Are F&F products natural?

How can I shop Australia made products only?

Do your products contain palm oil?

What are your Terms and Conditions

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Do you accept recycling for blister packs or empty beauty products?

About Us

When do I get my anniversary discount gift?

How do I redeem my discount?

How do I get my F&F anniversary surprise?Updated 9 months ago

When do I get my anniversary discount gift?

How do I redeem my discount?