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Flora & Fauna

<p>Already have an F&amp;F account? Great - you&#x2019;re automatically part of <a href="https://www.floraandfauna.com.au/pages/the-impact-club"><u>The Impact Club</u></a>.</p><p>No account yet? You can <a href="https://www.floraandfauna.com.au/account/login?return_url=%252Faccount#/profile"><u>create one anytime</u></a>, or at checkout when you make your first swap.</p><p id="isPasted">&#x1F4A1;Tip: Make sure the newsletter box is ticked so you don&#x2019;t miss out on rewards, early promos, and feel-good perks.</p><p><a href="#_edn1" name="_ednref1" title></a></p><h3 id><br></h3><h3 id="how-to-earn--redeem-impact-points">How to Earn &amp; Redeem Impact points<strong>?</strong></h3><p id="isPasted">There are heaps of ways to build up your points &#x2014; from conscious shopping to kind actions.</p><p>&#x1F381; <a href="https://www.floraandfauna.com.au/pages/the-impact-club">See all perks + how to redeem here &#x2192;</a></p><p><a href="#_edn2" name="_ednref2" title></a></p><div id="edn1"><p><br></p></div><div id="edn2"><br></div>

To join our rewards program, all you have to do is create an account with us. You can use this link to do so: 
https://www.floraandfauna.com.au/customer/account/login/ 
If you're already a member with us then you're already part of The Impact Club.

How do I join The Impact Club?

The Impact Club

How long does it take to deliver in Australia?

How much does shipping cost within Australia?

Do you offer free shipping?

Do you send orders internationally and what is the cost?

My order hasn't arrived, can you help me locate it?

How can I change the Delivery Address on my order

How long will it take to ship my order?

Do you have a Click and Collect options?

Will my order be charged incoming goods tax? Customs & Import restrictions

How quickly will my order be dispatched?

Can I send my order to a business address or a PO box?

My parcel’s delivery failed because no one was at the address, what do I do?

How much will International shipping cost?

Delivery

I can't sign-in to my account, how do I reset my password?

I've reset my password but I still can't log in, what do I do next?

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

My discount code is not working

How to place an order?

How to Place a Guest Order?

How to purchase a gift card / gift voucher

Manage my advertising preferences

How do I manage Browser Notifications?

How to delete browsing data / clear my cache'?

How to add and view products on my wish list?

How to display prices in my currency?

Website Support

My loyalty tier has changed, why is this?

How do I join The Impact Club and earn rewards?

How can I earn and redeem Impact points

How do I Redeem Impact points?

What tiers are in The Impact  Club?

How do I get my F&F anniversary surprise?

What are The Impact Club benefits?

How long do I have to use my Impact Points?

How can I review a product and earn Impact points?

I've redeemed my Impact points - where can I find them now?

Double and Triple Rewards Offers

What are $100 monthly Impact Rewards giveaways?

An item is missing from my order - what can I do?

My order is missing - what can I do?

How can I cancel my order?

How can I change my order?

The gift card I sent hasn't been received

How do I track my order?

Climate Contribution

My Order

How can I update the email address on my account?

How to unsubscribe from emails?

How do I log out of my account?

My Account

How can I make a return?

I've received a faulty or damaged item, do I need to return it?

I've had a bad reaction. Can I return the product?

My product is out of stock, when will you get more?

Purchasing and shipping chocolate

Information about product recalls

When will I get my refund?

What do I do if I receive the wrong item in my order?

How to use a safety razor?

Composting Bamboo

What’s the difference between compostable and biodegradable?

Product instructions

Product Returns & Information

Paying with Credit Card

Paying with PayPal

Paying with Shop Pay

Paying with Google Pay

Paying with Afterpay

Paying with Gift Voucher / Gift Card

Payment Options

Who are the owners of Flora & Fauna?

How does Flora & Fauna choose what brands and products to stock?

Do you gift wrap?

Are you cruelty-free and vegan?

Are F&F products natural?

How can I shop Australia made products only?

Do your products contain palm oil?

What are your Terms and Conditions

How to contact you?

Do you accept recycling for blister packs or empty beauty products?

About Us

How to Earn & Redeem Impact points?

How do I join The Impact Club and earn rewards?Updated an hour ago

How to Earn & Redeem Impact points?