Please contact us and we'll gladly do this for you, and let you know as soon as your account is ready for you to access with your new address 😊  . To authorise us to make this change on your account, please email us your request from the email addre

<h3 id="i-want-to-change-the-email-address-on-my-account-how-do-i-do-this"><strong>I want to change the email address on my account, how do I do this?</strong></h3><p><span style="color: rgb(0, 0, 0);">Please contact us and we&apos;ll gladly do this for you, and let you know as soon as your account is ready for you to access with your new address <span class="fr-emoticon fr-deletable">&#x1F60A;</span>&#xA0; .</span></p><p><span style="color: rgb(0, 0, 0);">To authorise us to make this change on your account, please email us your request from the email address your account is currently registered with.</span></p><p><span style="color: rgb(0, 0, 0);">Our email address for this request is:</span> <a href="mailto:info@floraandfauna.com.au">info@floraandfauna.com.au</a></p><p><br></p>

How can I update the email address on my account?

You can unsubscribe from any of our mailing lists. At the bottom of each email we send you, you will find an 'Unsubscribe' link. If you wish to have your account deleted, please Contact us, and we'll update you as soon as it's been done by email with

<p id="isPasted">You can unsubscribe from any of our mailing lists.</p><p>At the bottom of each email we send you, you will find an &apos;<strong>Unsubscribe</strong>&apos; link.</p><p>If you wish to have your account deleted, please <a href="https://www.floraandfauna.com.au/pages/contact" rel="noopener noreferrer" target="_blank"><strong>Contact us</strong></a>, and we&apos;ll update you as soon as it&apos;s been done by email within 30 days</p>

How to unsubscribe from emails?

If you're logged in and wish to log out or sign out of your account simply:. 1. Navigate to your profile by clicking your name next to the person icon at the top right corner of the page. 2. Scoill down and click on the Logout tab

<p>If you&apos;re logged in and wish to log out or sign out of your account simply:</p><p>1. Navigate to your profile by clicking <strong>your name next to the person icon</strong> at the top right corner of the page</p><p>2. Scoill down and click on the <strong>Logout tab</strong></p>

How do I log out of my account?

Welcome back 😊  If you had an account on our previous website, all you need to do to login, is activate your account first. If you can't see the email in your main inbox make sure you check your spam folder too, or search: info@floraandfauna.com.au.

<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="d5stp" data-offset-key="2c34n-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;" id="i-used-to-have-an-account-but-my-email-address-isnt-recognised-when-i-try-to-log-in"><strong><span style="font-size: 18px;">I used to have an account, but my email address isn&apos;t recognised when I try to log in</span></strong></h3><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><br></p><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><strong><span style="font-family: Arial, Helvetica, sans-serif;">Welcome back &#x1F60A; &#xA0;</span></strong><span style="font-family: Arial, Helvetica, sans-serif;">If you had an account on our previous website, all you need to do to login, is activate your account first.</span></p><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></p><h3 lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;" id="how-can-i-activate-my-account"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 18px;">How can I activate my account?</span></strong></span></h3><div data-block="true" data-editor="9q4kd" data-offset-key="5h03j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5h03j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 1.5;"><br></div></div><ol><li style="font-size: 16px;"><a href="https://www.floraandfauna.com.au/account/register?reactivate" rel="noopener noreferrer" target="_blank">Click here</a>&#xA0;</li><li style="font-size: 16px;">Enter in your name, email address and the password you wish to use, and click &#x201C;<strong>Submit</strong>&#x201D;. A message will appear letting you know an email has been sent to you to verify your email address.</li><li style="font-size: 16px;">Find your account activation email in your inbox.&#xA0;</li><li style="font-size: 16px;">Click the<strong>&#xA0;&#x201C;Activate My Account&#x201D;</strong> button in this email. &#xA0;Once you click on this button, your account is re-activated and you are ready to go!&#xA0;</li></ol><p><br></p><h3 id="i-cant-find-my-account-activation-invite-email"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 18px;">I can&apos;t find my account activation invite email</span></strong></span></h3><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">If you can&apos;t see the email in your main inbox make sure you check your spam folder too, or search: <a href="mailto:info@floraandfauna.com.au" target="_blank">info@floraandfauna.com.au</a>. You may need to add our email address to your list of safe senders.</p><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><br></p><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="font-family: Arial, Helvetica, sans-serif;">Having trouble? Not a problem - simply <a href="https://www.floraandfauna.com.au/pages/contact" rel="noopener noreferrer" target="_blank">contact the F&amp;F team</a> and we&apos;ll get you back in &#x1F604;&#xA0;</span></p></div></div></div></div></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

Have another question? Our friendly customer care team are here to help

Flora & Fauna

My Account

How long does it take to deliver in Australia?

How much does shipping cost?

Do you offer free shipping?

Can I have an order sent outside of Australia?

My order hasn't arrived, can you help me locate it?

How can I change the Delivery Address on my order

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My Order

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I would like to become a Flora & Fauna supplier?

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About Us