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F&F Rewards Club

My loyalty tier has changed, why is this?

Loyalty tiers are set based off your purchases over the last 12 months prior to F&F closing (from May 2022 to May 2023). The easiest way to check your tier is correct is to have a look at your order history for the last 12 months. The amount you’ve s

How do I join the Flora & Fauna Rewards Club?

To join our rewards program, all you have to do is create an account with us. You can use this link to do so:  https://www.floraandfauna.com.au/customer/account/login/  If you're already a member with us then you're already part of our F&F Rewards Cl

How can I earn and redeem Reward points

Simple! Once you’re signed up for the F&F Rewards Club, you will be rewarded every time you shop 😊. You’ll earn 1 point for every $1 AUD you spend (this excludes shipping and gift vouchers). Write reviews - Placed an order?  If you’re subscribed to

How do I Redeem Reward points?

Every 20 points is equivalent to AU $1.00 which you can redeem against any order. There is no minimum spend required to redeem your points. How do I redeem rewards?. Simply sign into your Flora and Fauna account, and your points will be waiting for y

What tiers are in the F&F Rewards Club?

Join our community and be rewarded for shopping at F&F,. Join the club as a 'Change Starter' and build your way up to a higher tier to receive even more benefits as you go through into 'Change Maker' and into 'Game Changer'. Find all the benefits wai

How do I get my 15% F&F anniversary discount?

Yay for your F&F anniversary. Every year since you've created your F&F account and joined the Rewards Club, we'll email you a special anniversary gift!. Your 15% discount applies to fully priced products excluding discounted products; beauty boxes; g

What are F&F Rewards Club benefits?

There are great benefits such as Priority Shipping, and Free Express Shipping in Australia on orders over $75 for our 'Game Changers', and over $100 for our 'Change Makers'. You can find all Flora & Fauna Rewards club benefits here. As a club member

How long do I have to use my rewards?

Yes, your reward points are valid for one year since you've earnt them. Don't worry - we have lots of gorgeous goodies for you to choose from on our shop - www.floraandfauna.com.au!. Yes, your rewards points have come across to our new website!. If y

How can I review a product and earn reward points?

Reviews are a great way to help our community make better-informed decisions, so we want to reward you for writing a review. We'll invite you to review our products and experience by email, 22 days after you've placed your order. For every review you

I've redeemed my reward points - where can I find them now?

Redeemed your rewards, but not yet used them? No worries - these will continue waiting for you on your F&F account. Your redeemed reward points are now available for you as a discount code. You can find your rewards discount code on your F&F profile: