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Website Support

I can't sign-in to my account, how do I reset my password?

If you're unable to reset your password through the website, please double check your email address. If it is correct, sometimes these can also end up in your junk or promotions folders.  You can also try to clear your cache on your browser, and log

I've reset my password but I still can't log in, what do I do next?

Unfortunately this is an issue that can happen with the Google Chrome web browser. You can fix this issue by clearing the Cache (the data the browser saves from our site).   Below are instructions on how to clear your cache on different devices: On y

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

Welcome back 😊  If you had an account on our previous website, all you need to do to login, is activate your account first. Once you click on this button, your account is re-activated and you are ready to go!. If you can't see the email in your main

How to place an order?

The payment section won't appear until all the required fields are filled in and we find this issue most often will occur with the address fields not being filled in correctly. Ensure there are no extra spaces before or after any text is entered. The

How do I manage Browser Notifications?

To turn off Website Notifications on Google Chrome, please follow the instructions linked below:  https://support.google.com/websearch/answer/9919653?hl=en

My discount code is not working

We are sorry that you are having trouble redeeming a promotional code. This could be for a number of reasons: Your order may not meet the minimum threshold for the promotion to apply. Discount codes only apply to full-priced items, and will not give

How to delete browsing data / clear my cache'?

Deleting your browsing data, or clearing your cache' can improve your shopping experience or overcome browsing issues. Below are instructions on how to clear your cache on different devices:. 1. Launch the Settings app on your iOS device. 2. Scroll d

How to display prices in my currency?

Our online shop transacts in Australian dollars only. This means that regardless of the currency displayed on your screen, you will be charged in AUD Dollars, and your bank may charge you currency exchange fees. Simply select an available currency fr

Guest Checkout

Yes you can 😀. Please note that guest orders do not allow you to enjoy F&F Rewards such as earning or redeeming Reward points, and guest orders' value isn't added to your total yearly spend, which is used for F&F Rewards club tiers. Simply - When yo

Can I still shop on your website?

For the next little while we’ve had to temporarily close our checkout. Don’t worry, it’s not for good and we’ll be back up and running very soon. Our team are working busy behind the scenes upgrading our systems and restocking our warehouse, to give

I can't find my favorite product, will you be bringing it back?

The short answer is – yes, most likely. We’re working hard to restock our warehouse with many of Flora & Fauna’s much-loved brands. We also have some exciting new brands on the way too, which we can’t wait to introduce you to!. If you’re wanting to s

How to add and view products on my wish list?

Easy! First, please log in to your F&F account. Once you’re logged in, click the 💚 icon next to the ‘Add to cart’ button on any product you want to save for later. Once you’re logged on, click the 💚 icon on the top banner, next to the search bar, t

Manage my advertising preferences

We track your browsing activity on our website, in order to provide you individualised advertising as you browse other sites across the internet, that display advertisements, such as Google, Microsoft, Facebook, Instagram etc. To manage your Google p

I want to purchase a gift card / gift voucher

Make sure the gift card is the only product in your cart, and head to the checkout. Yes – simply tick ‘Send to myself’ at the top of the pop-up window and enter your email address. Yes – select ‘ SEND LATER’ then the date in which you want the gift c