If you're unable to reset your password through the website, please double check your email address. If it is correct, sometimes these can also end up in your junk or promotions folders. 
You can also try to clear your cache on your browser, and log

I can't sign-in to my account, how do I reset my password?

Unfortunately this is an issue that can happen with the Google Chrome web browser. You can fix this issue by clearing the Cache (the data the browser saves from our site).
 
Below are instructions on how to clear your cache on different devices:
On y

<h3 id="isPasted"><strong><span style="color: rgb(0, 0, 0);">I&apos;ve reset my password but I still can&apos;t log in. I keep going in a loop, what do I do next?</span></strong></h3><p><span style="color: rgb(0, 0, 0);">This may be because your browser is entering an old password saved in its memory. Try:</span></p><ul type="disc"><li style="line-height: 2; font-size: 16px; color: rgb(0, 0, 0);">Entering your password manually&#xA0;</li><li style="line-height: 2; font-size: 16px; color: rgb(0, 0, 0);">Delete the black dots that appear in the password field&#xA0;- this is likely to be your old password saved to your browser&apos;s memory</li><li style="line-height: 2; font-size: 16px; color: rgb(0, 0, 0);">Avoid clicking the password suggestion your browser shows you&#xA0;</li><li style="line-height: 2; font-size: 16px; color: rgb(0, 0, 0);">Delete your saved password from your browser&#x2019;s settings. You can find instructions for deleting your browsing data <a href="https://floraandfauna.gorgias.help/en-US/how-to-delete-browsing-data--clear-my-cache-296849">here.</a></li></ul><h3 style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id><span style="color: rgb(0, 0, 0);"><br></span></h3><h3 id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 18px; color: rgb(0, 0, 0);"><strong>Deleting old passwords from your browser&apos;s &apos;Passwords Manager&apos; settings</strong></span></h3><p><span style="color: rgb(0, 0, 0);">You can delete your old password from the &apos;Password Manager&apos; passwords section of your browser&apos;s settings, so it&apos;s in with the new!</span></p><p><span style="color: rgb(0, 0, 0);">Select &#x2018;Manage Passwords&#x2019; from the pop-up window that appears when typing into the password field.</span></p><p><span style="color: rgb(0, 0, 0);">Locate the password saved against your Flora &amp; Fauna account.</span></p><p><span style="color: rgb(0, 0, 0);">Then edit or delete it.</span></p><p><span style="color: rgb(0, 0, 0);">Next time your browser will ask you whether you would like your new password saved.</span></p>

I've reset my password but I still can't log in, what do I do next?

<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="d5stp" data-offset-key="2c34n-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;" id="i-used-to-have-an-account-but-my-email-address-isnt-recognised-when-i-try-to-log-in"><strong><span style="font-size: 18px;">I used to have an account, but my email address isn&apos;t recognised when I try to log in</span></strong></h3><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><br></p><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><strong><span style="font-family: Arial, Helvetica, sans-serif;">Welcome back &#x1F60A; &#xA0;</span></strong><span style="font-family: Arial, Helvetica, sans-serif;">If you had an account on our previous website, all you need to do to login, is activate your account first.</span></p><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></p><h3 lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;" id="how-can-i-activate-my-account"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 18px;">How can I activate my account?</span></strong></span></h3><div data-block="true" data-editor="9q4kd" data-offset-key="5h03j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5h03j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left; line-height: 1.5;"><br></div></div><ol><li style="font-size: 16px;"><a href="https://www.floraandfauna.com.au/account/register?reactivate" rel="noopener noreferrer" target="_blank">Click here</a>&#xA0;</li><li style="font-size: 16px;">Enter in your name, email address and the password you wish to use, and click &#x201C;<strong>Submit</strong>&#x201D;. A message will appear letting you know an email has been sent to you to verify your email address.</li><li style="font-size: 16px;">Find your account activation email in your inbox.&#xA0;</li><li style="font-size: 16px;">Click the<strong>&#xA0;&#x201C;Activate My Account&#x201D;</strong> button in this email. &#xA0;Once you click on this button, your account is re-activated and you are ready to go!&#xA0;</li></ol><p><br></p><h3 id="i-cant-find-my-account-activation-invite-email"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 18px;">I can&apos;t find my account activation invite email</span></strong></span></h3><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">If you can&apos;t see the email in your main inbox make sure you check your spam folder too, or search: <a href="mailto:info@floraandfauna.com.au" target="_blank">info@floraandfauna.com.au</a>. You may need to add our email address to your list of safe senders.</p><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><br></p><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span style="font-family: Arial, Helvetica, sans-serif;">Having trouble? Not a problem - simply <a href="https://www.floraandfauna.com.au/pages/contact" rel="noopener noreferrer" target="_blank">contact the F&amp;F team</a> and we&apos;ll get you back in &#x1F604;&#xA0;</span></p></div></div></div></div></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

I had an account but I can't login to it - how do I reactivate my account on the new F&F site?

We are sorry that you are having trouble redeeming a promotional code. This could be for a number of reasons:

Your order may not meet the minimum threshold for the promotion to apply.
Discount codes only apply to full-priced items, and will not give

<h3 id="my-promo-code-is-not-working-what-should-i-do"><strong>My promo code is not working? What should I do?</strong></h3><ul><li style="font-size: 16px; line-height: 2;">Please check that your order meets the requirements of the discount code. Each discount code has specific conditions that must be met, to get the discount offered. For example - minimum order value.</li><li style="font-size: 16px; line-height: 2;">Double-check the spelling and numbers (taking care not to mix up the letter O, and the number 0). Copy and paste the code is a great way to make sure the spelling is correct.&#xA0;</li><li style="font-size: 16px; line-height: 2;">Make sure there are no extra spaces before or after the code before applying it</li><li style="font-size: 16px; line-height: 2;">Please also check the expiry date. All our discount codes have an expiry date and the code will not work if you are trying to use it after the expiry date.&#xA0;</li><li style="font-size: 16px; line-height: 2;">Free gift codes are only valid while stock lasts, and will show an &apos;invalid&apos; error message once all the available free gifts have been purchased.</li><li style="font-size: 16px; line-height: 2;">Remember, discount codes are offered to specific customers and will only work on their accounts. Please read our<a href="https://www.floraandfauna.com.au/pages/terms-and-conditions" rel="noopener noreferrer" target="_blank"><strong>&#xA0;Terms &amp; Conditions</strong> </a>for more info.&#xA0;</li><li style="font-size: 16px; line-height: 2;">For more information or support please reach out to your Flora &amp; Fauna Customer Care team.</li></ul><p><br></p><p><br></p>

My discount code is not working

The payment section won't appear until all the required fields are filled in and we find this issue most often will occur with the address fields not being filled in correctly. Ensure there are no extra spaces before or after any text is entered.
The

<h3 id="how-do-i-place-an-order"><strong>How do I place an order?</strong></h3><p>Once all the products you wish to purchase are in your cart, click the &apos;Shopping cart&apos; icon at the top right corner of the site, and click &apos;<strong>Check out&apos;.</strong></p><p><br></p><h3 id="how-to-checkout"><strong>How to checkout?</strong></h3><ol><li style="font-size: 16px;">Once at the checkout, you can choose to either:<ul style="font-size: initial;"><li style="font-size: 16px; line-height: 2;"><strong>Express checkout</strong> with <strong>Shop Pay</strong>, <strong>PayPal</strong> or <strong>Google Pay.</strong></li><li style="font-size: 16px; line-height: 2;"><strong>Log in to your Flora &amp; Fauna</strong> account to earn and redeem reward points - by clicking the &apos;<strong><u>Log In&apos;&#xA0;</u></strong>link on the right-hand side of the <strong>Contact</strong> section. &#xA0;</li><li style="font-size: 16px; line-height: 2;">Or Place a <strong>guest order&#xA0;</strong>by typing your email address into the <strong>Contact&#xA0;</strong>field, to continue without earning or redeeming reward points</li></ul></li><li style="line-height: 2; font-size: 16px;">Continue to enter your address details, by typing your address into the &apos;Address&apos; field, and selecting the correct address from the options displayed.</li><li style="line-height: 2; font-size: 16px;">If you have selected to checkout with your Flora &amp; Fauna account, or via a guest checkout, click &apos;<strong>Continue to Shipping&apos;&#xA0;</strong>to select your shipping method and delivery preferences.</li><li style="line-height: 2; font-size: 16px;">Click &apos;<strong>Continue to payment&apos;&#xA0;</strong>to select your payment option and billing address.</li><li style="line-height: 2; font-size: 16px;">Click &apos;<strong>Place order</strong>&apos;</li><li style="line-height: 2; font-size: 16px;">You will now see your order confirmation page, where you can tick <strong>&apos;Save my information for a faster checkout</strong>&apos; on your next order</li></ol><p><br></p><h3 id="where-can-i-enter-my-discount-code-or-gift-card-code"><strong>Where can I enter my discount code or gift card code?</strong></h3><p>At any stage of checking out, you can find the &apos;<strong>Gift card and discount code</strong>&apos; window at the top right-hand side of the checkout page.</p><p>After entering your code, click &apos;<strong>Apply</strong>&apos;</p><p><br></p><h3 id="how-can-i-change-the-products-in-my-cart-once-i-am-at-the-checkout-page"><strong>How can I change the products in my cart once I am at the checkout page?</strong></h3><p>The link back to your cart appears just below our Flora &amp; Fauna logo at the top of the checkout pages.</p><p><br></p><p><br></p>

How to place an order?

Yes you can 😀. Please note that guest orders do not allow you to enjoy F&F Rewards such as earning or redeeming Reward points, and guest orders' value isn't added to your total yearly spend, which is used for F&F Rewards club tiers. Simply - When yo

<h3 id="can-i-place-a-guest-order"><strong><span style="color: rgb(0, 0, 0);">Can I place a guest order?</span></strong></h3><p><span style="color: rgb(0, 0, 0);">Yes you can&#xA0;</span><span class="fr-emoticon fr-deletable" style="color: rgb(0, 0, 0);">&#x1F600;</span><span style="color: rgb(0, 0, 0);">&#xA0;</span></p><p><span style="color: rgb(0, 0, 0);">Please note that guest orders do not allow you to enjoy F&amp;F Rewards such as earning or redeeming Reward points, and guest orders&apos; value isn&apos;t added to your total yearly spend, which is used for F&amp;F Rewards club tiers.</span></p><p><span style="color: rgb(0, 0, 0);"><br></span></p><h3 id="how-do-i-place-a-guest-order"><span style="color: rgb(0, 0, 0);"><strong>How do I place a guest order?</strong></span></h3><p><span style="color: rgb(0, 0, 0);">Simply - When you reach the checkout, all you need to do is to type your email address into the &apos;<strong>Contact</strong>&apos; Field, enter your shipping address, and click &apos;<strong>Continue to Shipping&apos;.</strong></span></p><h3 id><span style="color: rgb(0, 0, 0);"><br></span></h3><h3 id="how-will-i-know-my-guest-order-has-been-placed"><span style="color: rgb(0, 0, 0);"><strong>How will I know my guest order has been placed?</strong></span></h3><p><span style="color: rgb(0, 0, 0);">You will receive an order confirmation to the email address you have entered as your &apos;Contact&apos; details</span></p><p><span style="color: rgb(0, 0, 0);"><br></span></p><h3 id="will-my-guest-order-earn-me-ff-reward-points"><span style="color: rgb(0, 0, 0);"><strong>Will my guest order earn me F&amp;F Reward points?</strong></span></h3><p><span style="color: rgb(0, 0, 0);">Great news - yes they will!&#xA0;</span></p><p><span style="color: rgb(0, 0, 0);">F&amp;F store will award your email address with reward points, even for guest orders.&#xA0;</span></p><p><span style="color: rgb(0, 0, 0);">To redeem your rewards, simply create an account, and sign into it, to find all the rewards you&apos;ve been earning. Be quick - reward points expire after 1 year.</span></p><p><span style="color: rgb(0, 0, 0);"><br></span></p><h3 id="where-will-i-be-able-to-view-my-guest-order-details"><span style="color: rgb(0, 0, 0);"><strong>Where will I be able to view my guest order details?</strong></span></h3><p><span style="color: rgb(0, 0, 0);">In the order confirmation and dispatch notification emails we send the email address you have entered in the &apos;Contact&apos; field when you place your order.</span></p><p><span style="color: rgb(0, 0, 0);">You can also view your order details on the SHOP app.</span></p>

How to Place a Guest Order?

How to purchase a gift card / gift voucher

We track your browsing activity on our website, in order to provide you individualised advertising as you browse other sites across the internet, that display advertisements, such as Google, Microsoft, Facebook, Instagram etc.

<h3 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Merriweather, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; font-size: 24px; line-height: 32px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: 600;"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">What is browser tracking?</span></strong></h3><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">We track your browsing activity on our website, in order to provide you individualised advertising as you browse other sites across the internet, that display advertisements, such as Google, Microsoft, Facebook, Instagram etc.</span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><br style="box-sizing: inherit;"></span></p><h5 style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 500; font-size: 1.25rem; line-height: 1.1; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 0.5rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);" id="how-can-i-manage-my-advertisement-preferences"><span style="box-sizing: inherit; font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><strong style="box-sizing: inherit; font-weight: 600;">How can I manage my advertisement preferences?</strong></span></h5><h4 style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 400; font-size: 16px; line-height: 24px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);" id="google-ads-preferences"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><strong style="box-sizing: inherit; font-weight: 600;">Google Ads preferences</strong></span></h4><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">To manage your&#xA0;Google&#xA0;preferences&#xA0;go to:&#x202F;<a href="http://www.google.com/settings/ads" id="isPasted" target="_blank"><strong>www.google.com/settings/ads</strong></a>.&#xA0;</span></p><h4 style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 400; font-size: 16px; line-height: 24px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);" id="microsoft-preferences"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><strong style="box-sizing: inherit; font-weight: 600;">Microsoft preferences&#xA0;</strong></span></h4><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">To manage your Microsoft preferences go to: <a href="https://account.microsoft.com/privacy/ad-settings/signedout" id="isPasted" target="_blank"><strong>https://account.microsoft.com/privacy/ad-settings/signedout</strong></a>&#xA0;</span></p><h4 style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 400; font-size: 16px; line-height: 24px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);" id="facebook-preferences"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><strong style="box-sizing: inherit; font-weight: 600;">Facebook preferences&#xA0;</strong></span></h4><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">To manage your Facebook&#xA0;and Facebook&#xA0;Products&#xA0;preferences go to:&#x202F;<a href="http://www.facebook.com/ads/preferences" id="isPasted" target="_blank"><strong>www.facebook.com/ads/preferences</strong></a>.&#xA0;</span></p><p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><strong>Criteo preferences</strong></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">To manage your Criteo preferences go to:&#xA0;<a href="https://www.criteo.com/privacy/disable-criteo-services-on-internet-browsers/">https://www.criteo.com/privacy/disable-criteo-services-on-internet-browsers/</a>&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><strong>TikTok preferences</strong></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">To manage your Outbrain preferences go to:&#xA0;<a href="https://www.tiktok.com/safety/en/ads-and-data/">https://www.tiktok.com/safety/en/ads-and-data/</a>&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><strong>Google Analytics</strong></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">You can opt out of Google Analytics tracking by following the instructions at the following link:&#xA0;<a href="https://tools.google.com/dlpage/gaoptout" target="_blank"><strong>https://tools.google.com/dlpage/gaoptout</strong></a>&#xA0;</span></p><h4 style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 400; font-size: 16px; line-height: 24px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);" id><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><br></span></h4><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">To manage your<strong>&#xA0;</strong><a href="https://support.floraandfauna.com.au/en-US/how-do-i-manage-browser-notifications-124817" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(34, 104, 108) !important; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; touch-action: manipulation; font-weight: bold;" target="_blank"><strong>browser notification settings</strong></a> see this link.</span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><br></span></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); background-color: rgb(254, 254, 255);"><span data-contrast="none" id="isPasted" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; outline: transparent solid 1px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 16px; line-height: 18.2042px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">You can&#xA0;</span><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;"><a href="https://www.floraandfauna.com.au/pages/contact" rel="noopener noreferrer" target="_blank">notify us</a></span></span><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><a href="https://www.floraandfauna.com.au/pages/contact" rel="noopener noreferrer" target="_blank">&#xA0;</a></span><span data-contrast="none" id="isPasted" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; outline: transparent solid 1px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 16px; line-height: 18.2042px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">at any time if you would like us to stop using your personal information for these targeted advertising purposes.</span></span><span data-contrast="auto" lang="EN-NZ" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 16px; line-height: 18.2042px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">&#xA0;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 16px; line-height: 18.2042px; font-family: Arial, Helvetica, sans-serif;">&#xA0;</span></p>

Manage my advertising preferences

To turn off Website Notifications on Google Chrome, please follow the instructions linked below: 
https://support.google.com/websearch/answer/9919653?hl=en

How do I manage Browser Notifications?

Deleting your browsing data, or clearing your cache' can improve your shopping experience or overcome browsing issues. Below are instructions on how to clear your cache on different devices:

<p id="isPasted">Deleting your browsing data, or clearing your cache&apos; can improve your shopping experience or overcome browsing issues.</p><p>Below are instructions on how to clear your cache on different devices:</p><h3 id="chrome-on-your-desktop-computer"><strong>Chrome on your desktop computer:</strong></h3><ol start="1" type="1"><li style="font-size: 16px; line-height: 2;">On your computer, open Chrome.</li><li style="font-size: 16px; line-height: 2;">At the top right, click More <img data-fr-image-pasted="true" width="18" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABgAAAAYCAQAAABKfvVzAAAAKElEQVR4AWMYrqDUvfQ5ELoTrQGo+D8QPqeZBoSTqAVGQ2k0lIYpAAA/gTrh2+TtPAAAAABJRU5ErkJggg==" alt="More" class="fr-fic fr-dii">.</li><li style="font-size: 16px; line-height: 2;">Click <strong>More tools &gt;&#xA0;</strong><strong>Clear browsing data</strong>.</li><li style="font-size: 16px; line-height: 2;">At the top, choose a time range. To delete everything, select <strong>All time</strong>.</li><li style="font-size: 16px; line-height: 2;">Next to &quot;Cookies and other site data&quot; and &quot;Cached images and files,&quot; check the boxes.</li><li style="font-size: 16px; line-height: 2;">Click <strong>Clear data</strong>.</li><li style="font-size: 16px; line-height: 2;">Refresh your page (or close and reopen)</li></ol><h3 id="chrome-on-your-android-mobile-device"><strong>Chrome on your Android Mobile device:&#xA0;</strong></h3><ol start="1" type="1"><li style="font-size: 16px; line-height: 2;">On your Android phone or tablet, open the Chrome app <img data-fr-image-pasted="true" width="18" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABgAAAAYCAYAAADgdz34AAADsElEQVR4AbRVA7AcWxTsc2f5bNuO7ZTiwjcL30YxdoofhW/btm0j5m5sY/fN3JN3srdmJ3Zvdc3Vdh8McL5BOAFWD2jNsR2+CMBoUtRGoCoQgRStIuB/sugj7rRfK/9p/rbTMpjf2hoIhJzJStFdRJROgIhCfsZAxuaK3QDdt2NbfG7r/Pnxkxqs6NFcaSv9riLqIBETntgA5ty/bPGEki//isADBQ8W9KiutOH8QEAHTh8dSqsf1o3sUXlMg6V1dUELvncBlOLMUWrBenfp6LogDHww+L8t7e6WyN5jRk4+H0I9+yDY0r4v3NMf1Vv/iDmRz3bAPsCQfWJTbYZc0v36JnyE+90e1H04Opi/Lbz8/ocXlmbvdRK1pQTD3Xshb+ocREOl+CtiQ9Cj0oeatAj0whvBO38EWAyEGuAuApt8cbuCxiAmGSBjV+jCuIXSZ0YU777z/TXpMAh174mMex/H5I9ieOGXrfDiin75mDH+PQQXTBCThAETQCTjAidgXQg4LygINCawZvzclJ62rDgMAVkW8qfMwcxD4vtxJGRtxntxqKYHAQok2kkil6Am/wSYGZi5rovQDHp6eAGYIDXH6nA5XvxVxI8N2Vu5txqUPSQpTpaMQaA6jwFqxUCyWFwUxneNGQg2NOHPaKfsHReyJ2corcPNQGjGtUkDzY4YGBM8NSgvZluEUweJ4JFZ2F6DVcZAiB1hFfwwuHFHzwo/6AQ+sidneO8CEfVmIfOIa6DBKyVyZrhZ3O9fEioI7952ed8wjgfZq8jauY13/uJGLlfDFa4BaXwmwkkCndoJ3fjV7JxJ40K4sv/RJrIme5F/79oFaE95EiRWb7gPWvsLY7P1ASkTMoBkJjLuUdiKecPugo4XQxoqkLKQfz2e+XEupmZ8CECb84asN/ry8iqodX6cYNDy2JgZDJ5+pIFcLFLoU9yB5twaCBZsXobf1v+Dt+ujsbpQLAg2TzHY/A/T/EPXznYzELS+elHA2bH7NzB3MIxBF2UMUzav+SV5ezG7YkvyNWFMCPyvysnoI9G7PRDMv/i1OCk1gZnXsmZXVMbMhmacphzcXbJLcjui9r61ivzjRfyY34OF134YUbY9SIP/00c0PTlm3F6yx8n2g7ziROo/i3gQDV4RPeb3wDW59ctIMDerNzTPYubd3siFNYFOfXVhzPtQbSZFM1RWsDcNWhk5rY9+xYODsy07cCGYxzK4DczVb7fv+bs91QZrvQLQb1qZOLi14CAZKAAAiL7s3vygLdcAAAAASUVORK5CYII=" alt="Chrome" class="fr-fic fr-dii">.</li><li style="font-size: 16px; line-height: 2;">At the top right, tap More <img data-fr-image-pasted="true" width="18" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABgAAAAYCAQAAABKfvVzAAAAKElEQVR4AWMYrqDUvfQ5ELoTrQGo+D8QPqeZBoSTqAVGQ2k0lIYpAAA/gTrh2+TtPAAAAABJRU5ErkJggg==" alt="More" class="fr-fic fr-dii">.</li><li style="font-size: 16px; line-height: 2;">Tap <strong>History &gt;&#xA0;</strong><strong>Clear browsing data</strong>.</li><li style="font-size: 16px; line-height: 2;">At the top, choose a time range. To delete everything, select <strong>All time</strong>.</li><li style="font-size: 16px; line-height: 2;">Next to &quot;Cookies and site data&quot; and &quot;Cached images and files,&quot; check the boxes.</li><li style="font-size: 16px; line-height: 2;">Tap <strong>Clear data</strong>.</li><li style="font-size: 16px; line-height: 2;">Refresh your page (or close and reopen)</li></ol><p>&#xA0;</p><h3 id="chrome-on-your-iphone--ipad-device"><strong>Chrome on your iPhone &amp; iPad device:</strong></h3><ol start="1" type="1"><li style="font-size: 16px; line-height: 2;">On your iPhone or iPad, open the Chrome app <img data-fr-image-pasted="true" width="18" src="data:image/png;base64,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" alt="Chrome" class="fr-fic fr-dii">.</li><li style="font-size: 16px; line-height: 2;">At the bottom, tap More <img data-fr-image-pasted="true" width="18" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAACQAAAAkCAQAAABLCVATAAAAAnNCSVQICFXsRgQAAACBSURBVEiJY2AYBaNgFIwC6oH/QtOn5f3P/T9jyn9B4kUggBmZI9F7L5OVgZXhndk9ni3biBWBAEZkg/L+czD8Z2BgYGT4zjCZkVgRCGBC8RqmZ4kQwWKQ9tT/DIwMjAz/GPQmES+CBfwXnDEl93/u/9kT4UFLhMgoGAWjYBRQBQAA0rRVtqqj4tcAAAAASUVORK5CYII=" alt="More" class="fr-fic fr-dii">.</li><li style="font-size: 16px; line-height: 2;">Tap <strong>History</strong><img width="18" src="https://attachments.gorgias.help/uploads.gorgias.io/mJQz8750P02adpn4/undefined-0ec8de61-509d-4656-b9c0-ae1f294dd519" alt="and then" class="fr-fic fr-dii"><strong>Clear browsing data</strong>.</li><li style="font-size: 16px; line-height: 2;">Make sure there&#x2019;s a check mark next to &quot;Cookies, Site Data,&quot; and &quot;Cached Images and Files.&quot;</li><li style="font-size: 16px; line-height: 2;">Tap <strong>Clear browsing data</strong>.</li></ol><p><br></p><h3 id="safari-on-iphone-and-ipad"><strong>Safari on iPhone and iPad:&#xA0;</strong></h3><p>1. Launch the Settings app on your iOS device.&#xA0;</p><p>2. Scroll down and select &apos;Safari&apos;.&#xA0;</p><p>3. Scroll down and select &apos;Clear History and Website Data&apos;.&#xA0;</p><p>4. Tap &apos;Clear History and Data&apos; in the pop-up menu to confirm.</p><p><br></p><h3 id="mozila-firefox"><strong>Mozila Firefox</strong></h3><p>1. Click the &apos;Menu&apos; button to open the menu panel.&#xA0;</p><p>2. Click &apos;History&apos; and select &apos;Clear&apos;</p><p><br></p><h3 id="windows-edge"><strong>Windows Edge</strong></h3><p><a href="https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09#:~:text=Delete%20Cookies%20every%20Time%20you%20Close%20Edge%201,and%20other%20site%20data%20toggle.%20.%20See%20More." id="isPasted" rel="noopener noreferrer" target="_blank">Click here to find helpful instructions</a></p>

How to delete browsing data / clear my cache'?

Easy! First, please log in to your F&F account. Once you’re logged in, click the

<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: rgb(31, 55, 99); text-align: left; text-indent: 0px;" id="how-can-i-add-products-to-my-wish-list"><strong><span style="color: rgb(0, 0, 0);">How can I add products to my wish list?&#xA0;</span></strong></h3></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: transparent; font-size: 16px; line-height: 18.3458px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0);">Easy! First, please log in to your F&amp;F account.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 16px; line-height: 18.3458px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);">&#xA0;</span></p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: transparent; font-size: 16px; line-height: 18.3458px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0);">Once&#xA0;you&#x2019;re&#xA0;logged in, click the </span><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0);"><span class="fr-emoticon fr-deletable">&#x1F49A;</span></span><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0);"> icon next to the &#x2018;Add to cart&#x2019; button on any product you want to save for later.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 16px; line-height: 18.3458px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);">&#xA0;</span></p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 18.3458px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);">&#xA0;</span></p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;" id="where-can-i-find-my-wish-list"><span style="color: rgb(0, 0, 0);"><strong>Where can I find my wish list?&#xA0;</strong></span></h3></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: transparent; font-size: 16px; line-height: 18.3458px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-variant-ligatures: none !important;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0);">Once you&#x2019;re logged on, click the&#xA0;<span class="fr-emoticon fr-deletable">&#x1F49A;</span> icon on the top banner, next to the search bar, to see all the products you have saved to your wish list</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 16px; line-height: 18.3458px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: rgb(0, 0, 0);">&#xA0;</span></p></div>

How to add and view products on my wish list?

Our online shop transacts in Australian dollars only. This means that regardless of the currency displayed on your screen, you will be charged in AUD Dollars, and your bank may charge you currency exchange fees. Our store will automatically adjust to

<h3 id="isPasted"><strong>Can I pay in my own currency?</strong></h3><p>Our online shop transacts in Australian dollars only. This means that regardless of the currency displayed on your screen, you will be charged in AUD Dollars, and your bank may charge you currency exchange fees.</p><p><br></p><h3 id="how-can-i-change-the-currency-display-to-see-the-product-price-in-my-currency"><strong>How can I change the currency display, to see the product price in my currency?</strong></h3><p>Our store will automatically adjust to display our product prices at the currency that matches your location. To switch to see prices in AUD, you can use Incognito, or Inprivate mode.</p><p><br></p><h3 id="will-i-be-charged-the-amount-that-is-displayed-in-my-currency"><strong>Will I be charged the amount that is displayed in my currency?</strong></h3><p>You may see a slightly different balance charged to you, than the final total displayed at the checkout.</p><p>That&apos;s because our currency exchange display provides you with an estimation based on the average currency exchange rate for the day of your purchase. However, currency exchange rates may change throughout the day, and therefore your bank may charge you based on a slightly different rate.</p><p>Additionally, your bank may add to your total charge, a currency exchange fee. Some overseas banks also charge an additional fee known as &apos;foreign merchant fee&apos;, due to their transacting with our Australian-based bank.</p>

How to display prices in my currency?

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How do I get my F&F anniversary surprise?

What are The Impact Club benefits?

How long do I have to use my Impact Points?

How can I review a product and earn Impact points?

I've redeemed my Impact points - where can I find them now?

Qantas Points FAQs

Double and Triple Rewards Offers

What are $100 monthly Impact Rewards giveaways?

The Impact Club

An item is missing from my order - what can I do?

My order is missing - what can I do?

How can I cancel my order?

How can I change my order?

The gift card I sent hasn't been received

How do I track my order?

Climate Contribution

My Order

How can I update the email address on my account?

How to unsubscribe from emails?

How do I log out of my account?

My Account

How can I make a return?

I've received a faulty or damaged item, do I need to return it?

I've had a bad reaction. Can I return the product?

My product is out of stock, when will you get more?

Purchasing and shipping chocolate

Information about product recalls

When will I get my refund?

What do I do if I receive the wrong item in my order?

How to use a safety razor?

Composting Bamboo

What’s the difference between compostable and biodegradable?

Product instructions

Product Returns & Information

Paying with Credit Card

Paying with PayPal

Paying with Shop Pay

Paying with Google Pay

Paying with Afterpay

Paying with Gift Voucher / Gift Card

Payment Options

Who are the owners of Flora & Fauna?

How does Flora & Fauna choose what brands and products to stock?

Do you gift wrap?

Are you cruelty-free and vegan?

Are F&F products natural?

How can I shop Australia made products only?

Do your products contain palm oil?

What are your Terms and Conditions

How to contact you?

Do you accept recycling for blister packs or empty beauty products?

About Us